28 minutes on hold.
The first thing the operator asks me is the mobile number the IVR asked me for when I first signed on. They apparently just have one operator doing activations for all mobiles – phones and broadband. In order to activate the thing you need to give them your first born child – actually, just your name, address and drivers’ licence number. Apparently that’s for “Security Purposes”.
This was the second time I’d spent 30 minutes on hold to Telstra to activate Wireless Broadband (the first time I gave up in disgust) and the fourth time trying to activate the stupid thing (having called after 9 on a weekday and after 7 on a weekend). Having traversed the Telstra online activation page left me no wiser – since it doesn’t discriminate between mobile phone activation and broadband activation (and does not use consistent terminology with the wireless broadband box).
Given that the pricing is exorbitant I may just give up on the idea.